Terms of service

These Terms of Service (the “Terms”) are a binding agreement between Doppelset Labs S.L. (“Doppelset”) and the entity or individual who clicked “I accept” or who otherwise accesses the service (“you”, “customer”). If you accept on behalf of an organisation, you confirm you have authority to bind that organisation.

You're responsible for the credentials that access your tenant, for the actions taken under your account, and for keeping the email on file accurate. Notify security@doppelset.com promptly if you suspect unauthorised access.

Doppelset is a synthetic-data platform that learns the statistical structure of datasets you connect to it and generates new, synthetic records. The service is provided as described on doppelset.com on the date of your order; we may improve it, but we won't materially diminish it during a paid term without your consent.

You agree not to use Doppelset to:

• attempt to re-identify any individual from synthetic output;
• generate data intended to defraud, defame, harass, or harm any person;
• generate or distribute child sexual abuse material, or non-consensual intimate imagery, in any form;
• reverse-engineer the service or our models, or scrape the product;
• use the service in a way that violates applicable law, including data-protection, export-control, or sanctions law.

We reserve the right to suspend access where we reasonably believe these rules are being broken.

You retain all rights in the data you connect to Doppelset and in the synthetic data the service generates from it. We obtain only the limited rights needed to run the service on your behalf, set out in our DPA. We will not train any Doppelset model on your data without an explicit, separate opt-in from you in writing.

The Doppelset platform, our models, our SDKs, our documentation, and the doppelset.com website are owned by us and protected by intellectual-property law. Nothing in these Terms transfers those rights to you; you receive a limited, non-exclusive, non-transferable licence to use the service during a valid subscription.

Feedback you send us — bug reports, feature requests, an opinion in our Slack channel — is given without expectation of payment or attribution, and we may use it to improve the product.

Paid plans are billed monthly or annually as selected. Invoices are issued in advance for the term and are due net-30. We charge in EUR by default; USD billing is available on request. Late invoices accrue interest at the legal Spanish commercial rate.

Usage above your tier's monthly row allowance is billed as overage at the prorated tier rate. Overage caps can be set in your dashboard.

Annual plans renew automatically for a further annual term unless cancelled at least 30 days before renewal. We always send a renewal reminder 60 days in advance.

The Sandbox tier is provided “as-is” for evaluation. We may rate-limit, restrict, or discontinue it with 30 days' notice. Free-tier output is for evaluation only — you are still bound by the acceptable-use section.

Features marked “beta”, “preview”, or similar are provided as experiments. They may change or disappear, are excluded from uptime commitments, and are not covered by our standard support response targets. You'll always be told when you're touching a beta surface.

Lab and Vault customers receive a written Service Level Agreement attached to their order. Uptime credits, response targets, and escalation paths are defined there. Studio customers receive email support with a one-business-day first response target.

Each party will protect the other's confidential information with the same degree of care it uses for its own (and not less than reasonable care). Confidential information may be disclosed where required by law, with prompt notice to the other party where legally permissible.

We warrant that the service will materially conform to its documentation during a paid term. If it doesn't and we can't fix it within 30 days of written notice, you may terminate the affected service and receive a prorated refund for the unused portion. This is your sole and exclusive remedy for breach of this warranty.

The service is otherwise provided “as-is”. To the maximum extent permitted by law, we disclaim implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

Neither party is liable for indirect, incidental, consequential, or punitive damages, or for lost profits, lost revenue, lost data, or business interruption. Each party's aggregate liability under these Terms is capped at the fees paid by you to us in the 12 months preceding the event giving rise to the claim. The caps don't apply to breaches of confidentiality, indemnity obligations, intellectual-property infringement, or to liability that cannot be excluded by law.

We will defend you against third-party claims that the Doppelset platform, used as documented, infringes the claimant's intellectual-property rights, and pay damages and fees finally awarded against you. You will defend us against third-party claims arising from your tenant data, your acceptable-use violations, or your use of the service contrary to these Terms.

Either party may terminate for the other's uncured material breach (30 days' written notice). You may export your tenant metadata and any generated synthetic datasets you have stored with us for 30 days after termination. We'll then delete them.

You agree to comply with applicable export-control and sanctions law. You confirm you are not located in, nor ordinarily resident of, a comprehensively-sanctioned country, and you will not export the service into one.

We'll give 30 days' notice before changes to these Terms take effect for paid plans. If you don't accept a change, you may terminate before it takes effect and receive a prorated refund.

These Terms are governed by the law of the Kingdom of Spain. Any dispute will be brought before the courts of Seville, Spain — except that either party may seek injunctive relief anywhere a party operates to protect its intellectual property. The UN Convention on Contracts for the International Sale of Goods does not apply.